NEC Telephone Systems
NEC is a leading global enterprise telephony solution provider, empowering customers through more than 100 years of experience in IT and Networking.
Notably, NEC is also the only global company in the world’s top 5 in both computers and communications. NEC is also Japan’s largest supplier of telephone solutions to the SME section.
NEC’s newest system was launched in May 2011 -The SL1100 provides a powerful communication tool which is built for business. The high specification built-in voice response system provides Auto Attendant and auto-routing functionality at no extra cost, ideal for small companies with limited budgets. And with a choice of either IP or digital technologies, the SL1100 is a truly versatile solution.
Benefits of NEC Telephone System
- Unique interchangeable handset design
- Unique Netlink survivability between branches
- Unique Bluetooth handset
- Modular architecture for economical scaleability
- VoIP and traditional voice support
- Aggressively priced
- Embedded applications including voice mail
- Mobile Extensions at no extra cost
MyCalls displays all relevant call traffic as it is happens, so any problems can be dealt with instantly. Customised alarms can be set when certain parameters are broken. Telephone calls can be selectively recorded, played back and exported for email. This simplifies and enhances training for call handlers. It also means that call disputes can be resolved efficiently.Customisable displays allows a business to adapt quickly to changing conditions. For example, improving call handling, monitoring and managing advertising campaigns, controlling staff and call costs.
Already built in to the SV8100 on a single server, users can enjoy one touch access to voicemail as well as listen to messages remotely.
User friendly call management software. Allows users complete control over their telephony from their PC desktop, increasing speed and productivity dramatically.
A portable handset application which works with Desktop Suite. It is like taking a system phone with you. Ideal for on the road and homeworkers.
Auto Attendant ensures customer calls are routed to the appropriate people and answered quickly and efficiently. When customers call in, an instruction menu announcement is played, providing them with a choice of dialling options.
The SV8100 interacts with popular contact and CRM applications including Microsoft Outlook. It can connect to company databases providing instant access to customer information.
Prompted automatically from a call, operators view caller ID as well as customer information even before answering, enhancing customer service.
A complete record of all calls made and received can be made, and also recorded as a .wav file with email-forward options.
Personalised instant messages can be sent to other operators to the PC screen or handset screen, even when a call is being taken.
Users can share drawing tools over the network such as white boards for more interactive conference calls.
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